How do I handle returns and refunds for my products on Facebook Marketplace?

NINE PINES January 05, 2023

Here are the steps for handling returns and refunds for your products on Facebook Marketplace:

Respond to the customer's request for a return or refund as soon as possible. You can do this through the Facebook Marketplace chat feature or by messaging them directly.
If the customer is requesting a return, provide them with your return policy and any necessary instructions for returning the product.
If the customer is requesting a refund, explain your refund policy and any necessary steps for obtaining a refund. This may include providing a return shipping label or requiring the customer to ship the product back to you.
If you are unable to resolve the issue with the customer, you can escalate the issue to Facebook by clicking on the "Report" button located in the chat feature or by contacting Facebook's customer support team.
Once the product has been returned or a refund has been issued, update the customer through the chat feature or by messaging them directly to let them know the issue has been resolved.